COMPLAINTS / COMPLIMENTS

• Overcharge levey statement

  Date:

  08 May 2024

  Client:

  Yunqiao Shu

  Address:

  12 Sandown Hills

  Complaint:
  

  08 May 2024

  We found our levery statement was over changed and asked to correct it. As I have called and emailed for many times, but until now no one assist for this, instead of sending us a warining letter of arrear!! I will not accept this as we have paid the levy in due and excess of repairing the gate. Why should we pay the overchanged one? Please correct the statement and recall the arrear letter!

  Comments

  From: Yunqiao
  

  22 May 2024

  Until now, no resolution!

  From: Admin
  

  04 June 2024

  HI
  Apologies for the delay in response as there was an issue with emails
  Please can you let me know if your issue has been attended to
  Regards
  Bradley
  
  NOT Connection of electricity 15 days already NO JOY

  Date:

  15 November 2023

  Client:

  Christo Grobler

  Address:

  27 Westbrook

  Complaint:
  

  15 November 2023

  this arrogant manager does not do his job and are unavailable after 15h20 every single day and does not do his job correctly and would not come up with workable solutions or even try to help. Does not answer his phone or return emails answers. He is pretty useless and give vague answers and do not report back as promised. We are battleing for 2 weeks to get the electricity connected at this unit and it drags on and on and does not sort this problem out and work activly on the solution. Every time we call him his response will be he is waiting for someone else to respond to him or send him something or he is waiting and waiting and waiting for something to sort itself out or something. NO satisfaction up to now and we are battling to get hold of him and the telephone system just go back to reception all the time. We have to get a court order now because he is not willing to work with us although all was done as requested. AOD signed, more than R24000 already paid and still no joy. This is totally unacceptable.

  Comments

  From: Christo
  

  15 November 2023

  On my way to "Hello Peter" if this is not resolved today the 15 Nov. 2023

  From: Christo
  

  15 November 2023

  Bad management rules not to be able to speak to someone in charge. Even reception does not have managers cellphone number or lying to us. Colleagues just put you through to his extension which he does not answer. Nobody to help except him so no communication or solutions were offered. Court order coming.

  From: Admin
  

  15 November 2023

  
  We acknowledge the receipt of your query. Please note that the Body Corporate obtained the judgement against the unit 27 to switch off electricity and to reduce water supply to the unit due to non-payment of their levies.
  It has come to our attention that the unit was sold at an Auction of which we have not yet received correspondence regarding the request for levy clearance figures. Therefore, the purchaser is not the owner of the property until it is transferred to his name.
  There is no provision on the act which compels the Body Corporate to enter into a settlement agreement with the purchaser. Therefore, the proposed settlement agreement has been rejected by the trustees until such time that the unit is registered in the names of the purchaser. Banking details for the purposes of facilitating a refund have been requested from the purchaser.
  
  
  Levies not paid over to Emfuleni Local Municipality (ELM)

  Date:

  18 March 2020

  Client:

  Martin Smit

  Address:

  044 BECQUEREL COURT (SS 1245 UNIT 43) BECQUEREL

  Complaint:
  

  18 March 2020

  Account Number 00276 044 528691
  I signed an offer to purchase document to sell this unit in about June 2019. According to CCM Attorneys (016 982 1805) the Emfuleni Local Municipality (ELM) does not want to provide a clearance as they are not receiving my levy payments. I have been paying my levies every month on time to Compeg. Please provide proof that Compeg has made monthly levy payments to ELM for the above mentioned unit. If I do not receive feedback I will be lodging a complaint with the FSCA.
  

  Comments

  From: Admin
  

  19 March 2020

  
  Dear Mr Smit
  
  We are currently doing our best collecting levies from the units that are in arrears so that we can have enough funds to pay Emfuleni for the municipal bill that is outstanding.
  
  At the moment we do not have enough fund due to the fact that so many of the owners are not paying .WE are however trying to collect at all times and as soon as we have the funds from the owners we will use these to settle the bill
  
  We apologise for the inconvenience this has caused, .
  
  Thank you
  
  Regards
  Karen Katete
  PORTFOLIO MANAGER
  
  Delayed deposit, poor portfolio manager

  Date:

  13 March 2020

  Client:

  Jessica Vorster

  Address:

  15 The Gap

  Complaint:
  

  13 March 2020

  Good day
  
  I have been out of my complex for 13 days now, and have not been paid my deposit. Shadrack does not respond to emails and has extremely poor people skills. He is rude and unprofessional.
  One of the reasons I have moved is because of him.
  
  I am very disappointed about how I have been treated, and if the deposit is not paid in a timely manner, I will approach the rental tribunal
  
  Regards

  Comments

  From: Admin
  

  19 March 2020

  Hi
  Please accept our apologies for this and we will attend to the matter ASAP
  Portfolio Manager

  Date:

  11 March 2020

  Client:

  trustees trustees

  Address:

  Complex Green Park

  Compliment:
  

  11 March 2020

  Good day
  
  We he trustees of Greenacres would like to thank Precious for all her hard work and dedication to our Building I just saw the email today that Chene will be the new building manager. Please hold on to Precious she definitely is a Precious.
  
  Precious thanks for your patience with all the drama in house politics from owners and trustees, your due diligence, your respect with all races and mist of all your HARD WORK AND DEDICATION your are truly a super human.
  You never missed or skipped one complaint or query you were always eager to assist with everything or problem thrown at you. You completely stepped up for Compeg with the MPS Meter issue’s Greenacre would not be where it is now if it wasn’t for you.
  
  Good luck with all your future growth endeavours and Stay the hard working sweet humble person that you.
  
  Greenacres. BC
  

  Comments

  From: Admin
  

  11 March 2020

  Thanks for the great feedback
  Unanswered emails

  Date:

  06 March 2020

  Client:

  Bhavisha Dheda

  Address:

  314 Rivermeade

  Complaint:
  

  06 March 2020

  Hi
  
  I recently purchased unit 314 in Rivermeade. I contacted Compeg and spoke to Rochelle Levine on the 3rd of March 2020. I asked her about what was the process with regards to stripping down the unit and renovations, etc.. She was very friendly and helpful and advised that I send an email her with all my questions that she couldn't answer so that she could forward it to the portfolio manager for Rivermeade. I sent the email the same day. I haven't heard back since then. I sent a follow up email on the 5th of March 2020 and didn't receive a response. It is now the weekend and I haven't received a response. I am in a situation where time is money and the longer I wait to start renovations, the more money I lose out as I am paying rent where I am currently staying and can't move into Rivermeade until the renovations are done.
  I have no guidance as to whether I can start stripping down the place and what else I need to do.
  Please advise.

  Comments

  From: Admin
  

  09 March 2020

  HI
  Please note that as the managing agents we cannot give the authorization for what has been requested.
  We have forwarded your email onto the trustees and await their reply
  As soon as we receive it we will get back to you
  Invoices Not Paid, Emails unanswered

  Date:

  28 February 2020

  Client:

  Navindra Reddy

  Address:

  9 88 Dennis Road HOA

  Complaint:
  

  28 February 2020

  Emails sent to Niel requesting payment and reimbursement have not been acknowledged. Copies of those emails sent to Judith have also not been acknowledged.
  
  Please address this urgently. This is similar to previous complaints.

  Comments

  From: Admin
  

  02 March 2020

  Dear Navin,
  
  You sent your e-mail yesterday morning for your refund. Niel sent it on to the trustees in the afternoon for a second. He blind copied your Hotmail account. This was seen as a reply. Please check for receipts. The Trustees gave the go ahead after our payment closing time. It has been sent for payment in the meantime.
  
  Yours sincerely
  
  Electricity Bill & The Sewer/Effluent

  Date:

  25 February 2020

  Client:

  Christine Nemangwele

  Address:

  15 Leemaur at Kew

  Complaint:
  

  25 February 2020

  The electricity bill was high in December & there were no one in the unit. We spend the holiday away, but if you have a look are no different compare to other month. I sent the emails & no respond. Who can help regarding to this matter? How the reading works? Maybe we can do the reading as well to see, or ask the City Power to come & have a look if is a meter problem.
  
  We understand the levy increased by 10% but why now the sewer added to our statement? this is an error that need to be reversed. Our contract this is included in levy.

  Comments

  From: Admin
  

  25 February 2020

  Dear Christine,
  
  I went back to check on the average usage for Nov 2018 – Jan 2019 charged @ R640.58 p/m and your average charge from Nov 2019 – Jan 2020 @ R717.32 as reflected below.
  
  This is in line with the increase from council and therefore I cannot see any unusual usage or concerns.
  
  Kindly note if you are not satisfied we can appoint an electrician to have your meter tested but should they find that the meter is not faulty you will be liable for the costs?
  
  
  
  
  
  
  
  
  
  
  
  The Sewer charge was approved at the AGM held 30th July 2019.
  
  Levies to be increased Feb 2020
  
  
  
  
  
  Kind Regards,
  
  Lambré Nel
  Portfolio Manager
  

  From: Admin
  

  26 February 2020

  Hi Mrs Nyamane,
  
  The Sewer was an additional line item (cost) and not increase in the levies. The letter was to advise of the levy increase, approved at the AGM. Kindly see the attached notice that you received which included the sewer when the levy schedule was approved at the AGM.
  
  Trustees has advised that they will discuss this matter further and give feedback to the owners.
  
  Kind Regards,
  
  Lambré Nel
  Portfolio Manager
  
  Poor workmanship and maintenance

  Date:

  24 February 2020

  Client:

  Kammini Naidoo

  Address:

  16 435 Long Avenue, Ferndale, Randburg

  Compliment:
  

  24 February 2020

  Good day,
  
  Trust you well,
  
  Please note the below email .
  
  I have sent numerous mails with no feedback/reply and I have received my statement including arrears . No improvements have been made to repair work , nor have I received any feedback on the overheads . I am still waiting proper communication till date to my queries
  
  From: Naidoo, Kammini K
  Sent: Friday, 17 January 2020 16:23
  To: 'Niel '
  Cc: 'Judith Ngobeni'
  Subject: RE: Long Island Capital Reserve levy : Increase as per SGM held
  
  Hi,
  
  Are we having a meeting concerning these costs and why we are running over budget ? ( Second request for break down )
  
  It was unacceptable that in Dec we were over charged .
  
  Please not due to the poor workmanship and maintenance I will be withholding levies back until the issues are resolved ( mails sent previously with no proper feedback )
  Kindly note this when running arears since this will not be applicable .
  
  https://hanco.co.za/things-to-know/new-duties-of-a-managing-agent/
  
  
  thanks
  Kammini
  
  From: Niel
  Sent: Friday, 17 January 2020 15:56
  Cc: 'Judith Ngobeni'
  Subject: Long Island Capital Reserve levy : Increase as per SGM held
  
  Dear Owner,
  
  An e-mail to inform you that the Maintenance Project has run out of the necessary funds. This possibility was taken to a SGM late last year. It was decided there that the Capital Reserve Levy could be raised if this happened. The trustees are monitoring the cash flow and will make ongoing decisions in this regard.
  
  Your patience will be appreciated.
  
  Thanks
  Niel
  
  
  Kind Regards
  
  NIEL MEYER
  PORTFOLIO MANAGER
  
  
  
  
  
  Reception: 011 481 3400
  Direct Line: 011 481 3425 | Direct Fax: 086 2156 9287
  Physical Address: 2nd Floor, 9 St. Davids Place, Parktown, 2193
  Websites: www.compeg.com |www.landsec.co.za
  
  
  
  Disclaimer
  
  Are you considering letting out your property? Click Here
  
  
  

  Comments

  From: Admin
  

  24 February 2020

  Dear Kammini,
  
  As you are aware the Long Island complex is going through an upgrade project. You are also aware that the process has stopped due to the funds running dry. For that purpose the Special General levy has been re-instituted to get funds to complete the project. This was given the go ahead at a Special General Meeting held last year for that purpose. The trustees are keeping a monthly eye on the cash flow, so the project can be completed, once funds are available.
  
  Compeg did send out it’s Building Inspector to have a look at your complaints and to have a general look around. He found a number of problems that could, or could not, be ascribed to the contractors. It is felt that the problems should be done at one time AFTER the complex project has been completed. When the project work recommences there might be further damage that might take place in the work process.
  
  Please bear with us in this process to improve your complex.”
  
  Thanks
  Niel
  
  My August levy amount still reflect on my recent. Statement . Told them that I paid cash at the atm. R3200 on the 5th and R300 on the 8th. I've sent proof via whattup to precious and told her the slips they r not clear they need a close eye. I'm tir

  Date:

  03 December 2019

  Client:

  Maria Sekoto

  Address:

  214 Greenacres flats

  Complaint:
  

  03 December 2019

  Levy for August still reflecting on recent statement

  Comments

  From: Admin
  

  03 December 2019

  Good day Maria,
  
  
  I hope you are well,
  
  Your mail below refers, not entirely accurate as you never sent the proof of payment to me on whatsapp, I believe you do not have my whatsapp number,
  
  You sent the below mail with no attachment, to which I responded by requesting for the proof of payments, I never received them
  
  
  
  Kindly send me the proof of payments so I can rectify this for you as soon as possible.
  
  Thank you and have a good day further.
  
  Kind Regards,
  
  Precious Shabalala
  Sectional Title Portfolio Manager
  

  From: Admin
  

  05 December 2019

  Good day
  We have just received for the first time pictures of a FNB slip from an atm machine
  Please note that thees are not legible in anny manner and we would requst you to please resend
  If possible it may be better to scan and email
  NEW PLATINUM PORTFOLIO MANAGER VERY HELPFUL

  Date:

  11 September 2019

  Client:

  JONATHAN RATSAKA

  Address:

  104 PINEHURST COMPLEX

  Compliment:
  

  11 September 2019

  Since he joined us as a new PM he has attended to most of our queries,also the prepaid meter he has resolved
  Thank U keep up doing the good work,excellent performance as compared to previous PM
  

  Comments

  From: Admin
  

  12 September 2019

  Thanks for the feedback
  Purchase of property

  Date:

  11 September 2019

  Client:

  Ronel Onerholzer

  Address:

  Hettie Lewis Erf 332 Mountain View

  Complaint:
  

  11 September 2019

  Two agents working on the deal. After signing offer to purchase and getting a loan from the bank we had a problem getting any response from the agents. We had a verbal agreement to move in and paying occupational rent. We gave notice at our current residence. They made promises wich they did not keep. Due to bad service we decided to cancel the sale.

  Comments

  From: Admin
  

  12 September 2019

  Hi
  Compeg are in no way involved in selling of units and as such are not sure as to who this complaint is for
  MAINTAINANCE

  Date:

  23 August 2019

  Client:

  angeline mulunjwana

  Address:

  18 OAKHURST ,LYNDHURST

  Complaint:
  

  23 August 2019

  WE GOT IN HERE AS IF THERE IS NO LANDLORD ,AS IF THERE IS NO ONE CARES ,SEEMS UP UNTIL NOW THERE IS NOBODY CARES ,WHO IS RESPONSIBLE FOR OAKHURST NUMBER 18 ,14 ASTRA ROAD .PLEASE WHOEVER HAS GOT KNOWLEDGE ABOUT THIS APARTMENT CONTACT US AT 0780203497/0735345276 URGENTLY.

  Comments

  From: Admin
  

  20 September 2019

  HI
  Please note that Compeg are managing agents and not landlords
  Chairing of meeting

  Date:

  20 August 2019

  Client:

  L Witt

  Address:

  agm Farfileds

  Compliment:
  

  20 August 2019

  Hi Guy
  
  What a pleasure it was to have you chair our AGM – you’re so bright and handled people admirably.
  
  Warm thoughts
  
  Lesley Witt
  
  

  Comments

  From: Admin
  

  20 August 2019

  Thank you for letting us know
  Meeting

  Date:

  16 August 2019

  Client:

  R Nethersole

  Address:

  agm Troon gardens

  Compliment:
  

  16 August 2019

  Dear Mr. Van Loggerenberg,
  
  Thank you for so expertly guiding the Meeting last night. I very much appreciated your expertise when the Trustee Chairman seemed to not be sure of how to proceed. I am very pleased to know you are Compeg’s contact person.
  Once again, thank you for the excellent work you are doing,
  
  (Prof.) Reingard Nethersole
  

  Comments

  From: Admin
  

  16 August 2019

  Thank you for the feedback
  It is greatly appreciated
  AGM

  Date:

  07 August 2019

  Client:

  alison

  Address:

  Bryanston Hills

  Compliment:
  

  07 August 2019

  I would like to thank you, Rochelle, for the very excellent way in which you chaired our AGM this Sunday the 4th August.
  It is a pleasure to deal with people who exhibit such professional people skills. What might have turned out to be a very disruptive meeting was skilfully, calmly and courteously handled.
  
  All the very best
  Alison
  Trustee: Bryanston Hills
  

  Comments

  From: Admin
  

  07 August 2019

  Thank you for the feedback
  Serious Security Risks

  Date:

  06 August 2019

  Client:

  Berenice Acosta Alarcon

  Address:

  808A Sandhurst Towers

  Complaint:
  

  06 August 2019

  Security in the building is very weak and despite many complaints, the situation is not being addressed. I spoke with the Building Manager but nothing materialises. I am including last email sent to him by my tenant on the 3-8-19: "Good morning Michael: I am really trying to be patient but these ongoing breaches in security are becoming worrying. Yesterday around 19:30, a male delivery person was let upstairs through both points of security without verification. He just turned up at my door.
  What is frustrating is that when I rang back to emphasize the need for them to never allow anyone in before verifying with me, Rapela who was on duty last night, was extremely rude and responded “you mean everyone including the police”. THIS IS UNACCEPTABLE. May you please reinforce training. I am a single female living in a country with extremely high crime statistics. I chose Sandhurst Towers because of the double security at both the gate and building entrance but this is proving to be porous. Please may you speak with Rapela specifically. I did escalate to his supervisor who said unfortunately he was away when the incident happened and can not verify. Do you not have cameras? I am baffled."

  Comments

  From: Admin
  

  07 August 2019

  Dear Madam
  Please do note that M Visser is not an employee of Compeg.He is the estate manager of the complex
  That being said though security is viewed in a very serious light at Sandhurst Towers and this matter has been brought to the attention of the senior managment of the security company for their urgent action
  portfolio manager

  Date:

  30 July 2019

  Client:

  Danny Mokhatla

  Address:

  Trustee Lynrick Manor

  Compliment:
  

  30 July 2019

  I'm so glad that we have a Portfolio manager like Precious...this has never happened in the history of Lynrick Manor to have such a knowledgeable and dedicated portfolio manager that has our best interest at heart. I know we are in good hands. Precious, please keep doing the amazing professional job you do.
  
  Thank you
  

  Comments

  From: Admin
  

  30 July 2019

  Thanks for the great feedback
  Levies account

  Date:

  22 July 2019

  Client:

  Nokuthula Msomi

  Address:

  Unit 14 Oakhurst Complex

  Complaint:
  

  22 July 2019

  From the time I bought this property I have been receiving non payment of levies SMS..yet without fail payments have been made using the correct reference number.We have notified compeg of this from Adelaide to JP and now Loyiso with no solution. The response we get is that absa bank payment are not showing on their accounts.Even if you send the POP still the statement will not be updated. But what you see on the statement is R2.88 for sms notification + R20.70 notification of arrears not sure whether that is a double charge and CSOS Levies amount of 27.01.If you add this from 2015. how much have i paid to Compeg through no fault of mine.But their poor internal systems and incompetent accounts department.Very soon i will take this to social media and umbusman as clearly that is the only recourse I'm giving with regards to my accounts.Now I refuse to be victim of money theft by this company who claim to give its clients excellent services while our hard earned cash is being embezzled right under our nose.
  This needs to stop COMPEG..no more excuses about ABSA bank payments , fix your internal systems and deliver the good service you claim to offer.

  Comments

  From: Admin
  

  26 July 2019

  Dear Madam
  In order for your paymnet to be reflected please just do the following
  When going onto your ABSA website to make paymnet please just do the following
  All you need to do is click on preloaded beneficiaries and click on our name.
  The only other info yuo will need to do is eneter your unique referance number and all paymnets will be automatically alloacted to your account
  
  
  cut off on electricity

  Date:

  16 July 2019

  Client:

  Boetelo Taele

  Address:

  43 Fleurbrooke

  Complaint:
  

  16 July 2019

  Last night there was a cut off on electricity without any communication

  Comments

  From: Admin
  

  16 July 2019

  This resident telephoned my office complaining electricity supply to the unit had been disconnected. I clearly explained to her that Compeg does not authorise, delegate or administer the termination of essential services to any unit within any of the complexes we mange. Furthermore, we also have not received any prior notice, or communication, on this matter from the Trustees of the Fleurhof Brooke Body Corporate. This owner is advised to contact an electrician to determine why there would be no power supply to her only her unit. I also provided this owner my personal email address where she could place all of her concerns in writing.
  
  
  Kind regards
  
  Guy Little
  PORTFOLIO MANAGER
  
  Portfolio Manager is unhelpful

  Date:

  28 May 2019

  Client:

  Kuben Govender

  Address:

  16 The Fields

  Complaint:
  

  28 May 2019

  For the past few months my wife has been sending emails on funds allocated to levies payment , to date no follow ups done .Arrear letters are been sent , additional charge are been calculated for late payments and all the portfolio manager can say "I have forwarded your email with attachments onto the accounts dept. to look for your payment and credit it." NO FEEDBACK - I find this been extremely ridiculous.

  Comments

  From: Admin
  

  29 May 2019

  Good morning Kuben
  
  Please see attachment.(sent in seperate email) Our accounts dept. found your payment and credited it to your account yesterday
  
  APRIL LEVY

  Date:

  28 May 2019

  Client:

  Z HUANG

  Address:

  21 ST JOHNSWOOD

  Complaint:
  

  28 May 2019

  I have send the proof of payment, but nobody help me to check and tell me the balance of MAY TAX INVOICE.

  Comments

  From: Admin
  

  29 May 2019

  The statement will be sent in a seperate email directly to yourself
  If you wish you can also simply click on the icon owners login on this web site and you can view your statement and detailed history when ever you wish
  Proof of payment of rates and taxes made by Compeg to the Emfuleni Municipality

  Date:

  14 May 2019

  Client:

  Martin Smit

  Address:

  44 BECQUEREL COURT Vanderbijlpark

  Complaint:
  

  14 May 2019

  During various e-mails to Karen Katete dated 5 February 2019 and 8 and 25 March 2019 and Chené Blignaut dated 26 April 2019 I have requested to provide me with proof of all payments made by Compeg to the Emfuleni Municipality in terms of my levy contributions that I have paid to Compeg since January 2014 (i.e. since Compeg took over from Propel). I have to date not received any evidence that payments to the Emfuleni Municipality was made. My next step is to lodge a complaint with the relevant Financial Services Board should I not receive feedback.

  Comments

  From: Admin
  

  29 May 2019

  All proof will be sent to you in a seperate email
  Apologies for this taking so long
  Poor Management with no feedback

  Date:

  08 May 2019

  Client:

  Laetitia Theron

  Address:

  13 Witfield Ridge

  Complaint:
  

  08 May 2019

  I am an owner who is currently living beneath undesirable tennents. These tenants are the most inconsiderate and rude people I have ever come across. At random times during the night, they will start moving things and/or banging on the ground/balcony railings. They also love to play loud music late in the evening and throw parties that run into the early hours of the mornings. As I live below them my life is in a constant state of discomfort, stress and little sleep. These tenants, as well as, other people in the complex have broken many rules set out by Compeg. I would think that Compeg would be able to sort out problems such as these, i.e enforce the rules they put in place. However, Compeg as become part of the problem instead of the solution. I have been trying to get in contact with anybody to help me (just any type of relevant feedback). I have tried getting hold of people at Compeg, and Trustees at my complex, through email and phone. However, emails always stay unanswered and phone calls that go through end up at secretaries that have used every excuse in the book on why their boss is not available. One secretary even told me me: "F@ck you!" And put down the phone in my ear. Even after my home got egged, the Trustees and Compeg did nothing. NOTHING. STONE DEAD SILENCE. This I feel might be my last option of asking for help, so I hope someone at COMPEG with an ounce of compassion might read this and really assist me in some manner.

  Comments

  From: Admin
  

  13 May 2019

  Good Morning Laetitia,
  
  My apologies for your experience as this is not the norm.
  
  Kindly note that I have escalated your concerns about the noise from Unit 17 with the Trustees and await their further instruction.
  
  Kind Regards,
  
  Lambré Nel
  Portfolio Manager
  Marketing
  
  Electricity

  Date:

  19 March 2019

  Client:

  Alex Madhlangove

  Address:

  510 Leighstate

  Complaint:
  

  19 March 2019

  I am a tenant at unit 510 Leighstate 321 smith street. I have a big complain about the way they charge electricity on my unit and I feel its very very unfair. Its like they just estimate the meter reading every month sometimes the charge R600 a month then the other month they charge R1600 of which I don’t understand really what is happening. The agent who is taking meter reading is doing some fever to other people because other people they charge the same amount every month and they are being charged less than 600. Please can you look in to this matter because I am being ripped I don’t have people who use electricity during the day every day except weekends but they are charging me so much. I don’t know what to do should I go to the consumer council or what . Maybe my meter reading has a problem if so they must come and check the problem. Please help me I am paying more than my bond right now.
  
  

  Comments

  From: Admin
  

  20 March 2019

  Dear Alex
  
  Your enquiry is noted, thank you.
  
  Kindly note that all units at Leightstate Body Corporate possess their own electricity meters, whereby the consumption and applicable charge is calculated on a monthly basis – based purely on the readings taken from the meter that serves your unit. These consumption values, readings and charges are reflected on your monthly rental invoice. Tenants are given the opportunity to then track their readings in their expected escalation – specifically if the unit is occupied. It is important to note that no two (occupied) units will be charged the same amount for electricity. This is because the behaviour of each individual occupant varies as their needs for energy and electricity are different.
  
  The Trustees of the Leightstate Body Corporate are currently in discussions to review the entire building’s electricity meters – also investigating prepaid options. All owners and residents will be properly notified of this initiative as and when it comes to fruition. In the meantime, we encourage you to please engage with the rental manager, of your unit, to have your electricity meter tested. A test meter may be installed and will run concurrently with the existing meter in place. A report may then be provided to you for your review. Should fault be found with the meter, the Body Corporate will arrange for its replacement. Any refunds due to the occupant will be based on average consumption values taken from the new meter – based on a resolution taken by the Trustees.
  
  We assure you our best intentions at all times and trust the above information will assist you going forward.
  
  
  Account Query

  Date:

  11 October 2018

  Client:

  Reece Exley Exley

  Address:

  23 Nobilis

  Complaint:
  

  11 October 2018

  We recently changed to your company from Whitfields.
  My account was in credit for R968.66, this was not taken into account with my first statement from Compeg.
  I paid my account in full as stated on the invoice, i then raised this concern with Lambre and requested that this be investigated and corrected on my next invoice.
  I have sent multiple emails over the last month to be mostly ignored, when i did get responses it was to be asked 3 times to resend my query.
  
  This is unacceptable !!! i regret changing to COMPEG

  Comments

  From: Admin
  

  11 October 2018

  Dear Reece,
  
  My sincerest apologies for your experience during the handover process.
  
  The opening balances was loaded according to the records received from Whitfields.
  
  We are now in possession of the updated records from the previous managing agents and the accounts was updated accordingly.
  
  
  Great support to trustees

  Date:

  10 October 2018

  Client:

  Matsie .

  Address:

  all Le Mere

  Compliment:
  

  10 October 2018

  Hi JP and Mapitso;
  
  Thank you very much for the support you gave us at CSOS yesterday it really made us to feel important seeing that as our Managing Agent you have best interest at heart for our complex to assist us as much as you can. You really went extra mile .
  
  From the three of us much appreciated and well done for putting your clients first.
  
  Keep up the good work
  
  Regards;
  
  Matsie
  Nozi
  Clinton
  
  

  Comments

  From: Admin
  

  10 October 2018

  Your feedback is greatly appreciated
  Happy with service

  Date:

  09 October 2018

  Client:

  Shaun Ramsurway

  Address:

  all Ttsnn

  Compliment:
  

  09 October 2018

  Good morning
  
  We as clients do not often acknowledge good services when we receive them.
  I thought I would take this opportunity, through you, to thank Lindi Nkohla, your rental portfolio assistant for rendering excellence service.
  
  She is on the ball. She never fails to take a call or if she cannot take the call, you can be assured that she will return your call. I have had the opportunity to interact with her a few times and each time I did, she was absolutely polite, helpful and was very efficient in resolving my issues.
  
  Thank you Sir, for finding the right person for the job.
  
  Have a great day.
  
  Kind regards
  
  Shan Ramsurwaj
  
  

  Comments

  From: Admin
  

  09 October 2018

  Thanks for the feedback.
  It is much appreciated
  Peace disturbance and intimidation

  Date:

  30 September 2018

  Client:

  Lucinda Mnisi

  Address:

  123 Ibis Estate

  Complaint:
  

  30 September 2018

  I have logged previous complaints regarding the unbearable noise levels at unit 121 Ibis Estate. The tenant plays loud music from morning to evening, the caretaker and security are just unable to manage this situation. There was another noise incident which happened last week where loud music and shouting could be heard from unit 121 at 6am. My tenant went to the complex security to complain of the situation and was met with insults and rude behavior from the tenant at 121 with absolutely no provocation. The issue was escalated to the complex caretaker and nothing was done to resolve the issue. On 29 September 2018, my husband and I had to drive to the complex to attend to another incident of intimidation at 21:00. The tenant in unit 121 was throwing stones and bottles at my tenant's door accompanied with insults. The complex security supervisor and the police came through to the complex in an attempt to restore the peace. When speaking to the security supervisor he mentioned that the body corporate and complex caretaker are unable to resolve the issue as the tenant in 121 is also the owner of the property. Being the owner of the property does not give one permission to break rules and intimidate other tenants. My tenant now needs to get a restraining order to protect herself and her child against this woman. This is totally unacceptable Compeg! The police confirmed that they have responded to numerous disturbance calls concerning unit 121 in the past. This situation is affecting the resale of our property as our current tenant was planning to buy the unit from us. Following a spate of reoccurring incidences, she has made it clear that she cannot continue to live in fear and would therefore reconsider buying the property from us. I emailed Chene on 26 September 2018 asking for help and direction with regards to this matter, no feedback has been received since. Can someone please urgently look into this as the situation is completely out of control.

  Comments

  From: Admin
  

  01 October 2018

  A warning letter was sent by Devan Naidoo being the previous portfolio manager, and a penalty was imposed on the owner of Unit 121. A second warning letter can be issued by Compeg with another penalty to the owners account, however, unfortunately it seems to have become out of the control of the management agent such as ourselves, other than issuing warning letters and penalties. As this is becoming a domestic matter, as you have done previously, my suggestion is to contact the nearest police for any future incidents. In addition you can log a dispute against the owner / tenant with the OMBUD for resolution to this matter. They (CSOS) can be contacted on (010) 593-0533
  
  Kind Regards
  Chené Blignaut
  
  Transfer of Funds from New Zealand to cover monthly levies

  Date:

  10 August 2018

  Client:

  Keith Van Niekerk

  Address:

  6 Willowbrooke Mews

  Complaint:
  

  10 August 2018

  In July we made an intial transfer of funds from New Zealand to Compeg to cover +/- 3 months levies for this unit. Copies of the transfer were sent to Compeg and the bank used in NZ confirm funds were received in SA. We have now queried the status of this with Compeg as we cannot see receipt of funds and allocation thereof to the Levy account, this is of major concern seeing as the funds were value data 13 July 2018. Please advise who best to contact to get this matter resolved?
  
  thanks

  Comments

  From: Admin
  

  13 August 2018

  HI
  Please note that the issue was that instead of using the referance number that appears on your statement,your surname was used and as we have more then one person of the same name the amount could not be allocated.
  in order to ensure that the payment is automatically allocated ,please ensure that the referance number as provided is used
  No response

  Date:

  20 July 2018

  Client:

  Andrew Yiga

  Address:

  42 Corfu Complex

  Complaint:
  

  20 July 2018

  I have sent numerous emails to Kogie Bhana and Daisy Radebe iro the glasses falling out of the door and window frames. No one has come back to me since I first started sending emails close to three months ago. A glass will fall and cut my kid when he tries to open the door or windows and this is very worrying.

  Comments

  From: Admin
  

  23 July 2018

  Trustees are aware of the following, they have requested updated quotes from the contractors that they have been received quotes from previously for Aluminum windows.
  As soon as the quotes have been received they will send out to all owners that have problems with their windows only.
  
  
  Kind Regards
  Kogie Bhana
  
  Received

  Date:

  01 June 2018

  Client:

  Elizabeth Webb

  Address:

  80 Soho Lofts

  Compliment:
  

  01 June 2018

  Hi,
  Let me try this again - my apologies, your emails were not coming through, some were, hence complete confusion and just getting angrier.
  
  Really appreciate your call Amanda - and all the emails that came through only today.
  
  Devan - thank you for the emails - appreciate those - only got them this morning.
  
  Elizabeth

  Comments

  From: Admin
  

  04 June 2018

  glad all is resolved
  Handling AGM

  Date:

  11 May 2018

  Client:

  Michelle Shaik

  Address:

  all Parkglen

  Compliment:
  

  11 May 2018

  Dear Chene
  
  I would like to thank you and compliment you on the way you handled our AGM last night.
  
  You level of professionalism and your knowledge on answering and responding to the owners concerns and questions were exceptional.
  
  Your control of the meeting made the owners feel comfortable and the meeting did not end up being a “personal attacking” session amongst owners as per previous years.
  
  Well done, you were amazing and you are most certainly an asset to Compeg.
  
  Thanks again
  
  Regards
  Mishelle
  

  Comments

  From: Admin
  

  11 May 2018

  HI
  Your feedback is greatly appreciated
  Electric

  Date:

  02 May 2018

  Client:

  Anna Mnguni

  Address:

  11 Lombardy West

  Complaint:
  

  02 May 2018

  Hi my name is Anna, I'm a resident at Lombardy west.
  It's now two months the electric been switched off by municipality.
  we are already in the 3rd month no electric.
  
  My payments are up to date not owing anything , how must i survive..
  and no one coming back to us.
  
  will appreciate your help..

  Comments

  From: Admin
  

  02 May 2018

  Dear Anna,
  
  The main problem would be that the monthly levy contributions is not sufficient to cover the daily running’s of the complex. City of Johannesburg disconnected until a 50% dep is paid in full towards the arrears.
  
  The utility accounts is in arrears with R9 152 821.04.
  
  The Trustees requested the last 6 months of financial packs which they will use to make arrangements with City of Johannesburg.
  
  We thank you for keeping up with your monthly contributions however because it’s a Sectional Title complex each owner is liable for the total amount outstanding. Legal action was stopped by the Trustees during the course of last year as they felt it was too expensive for the Body Corporate to carry whilst the arrears attorneys work on the account. ( We have started with legal collections once again by end March 2018 upon their instruction.
  
  Kind Regards,
  
  Lambré Nel
  Portfolio Manager
  
  Greatful to new Portfolio Manager

  Date:

  23 April 2018

  Client:

  lindo lethoko

  Address:

  16 Phoenix View Estate

  Compliment:
  

  23 April 2018

  After great frustration and after really losing faith in Compeg as managers of our properties, I got to interact with a lovely lady by the name of Kogie. She is the most helpful person I have ever dealt with in Compeg, with such an awesome and positive attitude. My geyser is sorted, thanks to you Kogie. Thanks for understanding my frustrations throughout and helping me.
  
  As people we should learn not to only complain, but also compliment when service is great!
  
  Kogie and John (the caretaker) know what service is.
  
  Thank you.

  Comments

  From: Admin
  

  23 April 2018

  HI
  Thanks for the positive feedback
  Efficient work

  Date:

  15 March 2018

  Client:

  M Shaik

  Address:

  complex Parkglen

  Compliment:
  

  15 March 2018

  Dear Chene and Yolandie
  
  Thank you so much for the super service that we are receiving from your team !
  Have not experienced anything like this before .... wow.
  
  Well done and keep persevering!
  Very impressed !
  
  Regards
  Chairlady Parkglen
  

  Comments

  From: Admin
  

  15 March 2018

  Thanks for the feedback
  Leaking toilet

  Date:

  12 March 2018

  Client:

  Norma Mbhiza

  Address:

  109 Leighstate

  Complaint:
  

  12 March 2018

  So I have reported a leaking toilet from first day when I moved into this unit 16 months ago. I have been making follow ups with Quinton but all I get is promises that it will be fixed but till today nothing has been done. My bathroom stinks, I use towels to absorb the leaking water and the tiles are worn out as the floor is always wet, recently found huge worms in the bathroom, can someone do the right thing and fix the damn toilet as this is unacceptable, Our health is being compromised here. My emails goes unanswered all the time

  Comments

  From: Admin
  

  13 March 2018

  Dear Madam
  
  The unit in question is owned and administered by the relevant Body Corporate who either appoints their own contractors to carry out required maintenance or have to specifically authorise any maintenance arranged by Landsec. The maintenance issues have been reported to the Trustees on numerous occasions, last being on 1 March 2018. It is our understanding that some of the maintenance issues have been addressed whilst some are still outstanding. Quinton has reported the complaint to the Trustees and will follow up to get the maintenance completed soonest possible.
  
  
  Exit code requests

  Date:

  14 February 2018

  Client:

  Mameetse Sebesho

  Address:

  57 River glen

  Complaint:
  

  14 February 2018

  I have been requesting for this from 2017 December without any help.Yolande has not been responding to my emails from January 2018

  Comments

  From: Admin
  

  15 February 2018

  Dear Mameetse,
  
  Unfortunately we act on instruction of the Trustees and to date we have not received the go ahead for the replacement of the exit system. I will follow up with the Trustees to assist in getting this matter resolved.
  
  I do apologise for the inconvenience.
  
  Thank you
  
  
  Kind Regards,
  
  Yolande Owen
  Portfolio Manager
  
  
  Thank you

  Date:

  13 October 2017

  Client:

  sherson naidoo

  Address:

  all Wendyridge

  Compliment:
  

  13 October 2017

  Hi Emmanuel,
  
  Apologies for the late reply. We owe you a huge thank you for your fantastic work despite very difficult and complicate circumstances. We relied on you and you did not let us down. I feel confident that the management of our complex is in very capable hands!
  

  Comments

  From: Admin
  

  13 October 2017

  HI
  Thank you for the feedback
  Great service

  Date:

  05 September 2017

  Client:

  Nelly Maphutsi

  Address:

  Wages Princeton Place

  Compliment:
  

  05 September 2017

  Good day Aletta
  
  I hereby would like to thank you, your diligence, hard work and integrity is highly appreciated, indeed it was a great pleasure having to work with you in dealing with our employees, and always responding to our queries promptly,
  
  Thank you, for you were always available to provide support and guidance whenever it was needed
  
  May God richly bless you and grant you the desires of your heart
  

  Comments

  From: Admin
  

  05 September 2017

  HI
  Thank you for the great feedback

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